Refund policy

30-day money-back guarantee

If Bloom is not right for you, email us within 30 days of delivery and we refund you to your original payment method, opened or unopened. You do not have to explain why. We send return instructions; for opened items we cover the return shipping.

Why opened items are never resold. For hygiene and safety reasons an opened intimate product is destroyed once it comes back, never restocked. It also protects you: no product you receive from us has ever been opened by anyone else.

Wrong, damaged or faulty on arrival: we replace it free of charge. Email a photo and your order number within 7 days of delivery.

1-year warranty

Every device is covered by a 1-year warranty against manufacturing defects (motors, charging, buttons, seams). If a covered fault develops, email us with your order number and a short description and we arrange a replacement. The warranty does not cover normal wear, accidental damage or submersion: the device is splash-proof, not submersible.

How to start a return or claim

Email support@getmiavelleonline.com with your order number. We reply within 1 business day, and every email is as discreet as the box, with no product names in subject lines. Refunds are issued to the original payment method within 5 to 10 business days of us receiving the return, depending on your bank.